Terms of service

SHIPPING/PROCESSING TIMES

Please note, processing time and delivery time are different stages of the shipping process. After placing your order, please allow up to 48 hours for your payment to be processed. 

As all of our orders are bespoke, our processing time is 15 - 20 working days.

You will receive a confirmation email once your order has been dispatched along with an estimated delivery date.

Please note that all packages are signed for and will not be released unless a signature is present.

We ship orders using Royal Mail and DHL.

Processing begins after an ID verification is successfully completed by each customer. Delivery addresses cannot be amended. Please note that all packages are signed for and will not be released unless a signature is present. 

We are not responsible for custom fees or taxes associated with your shipment upon delivery. Customers are also advised to take necessary precautions whilst entering personal and delivery details. We will not be held liable for incorrect delivery details or shipment addresses, as once orders are sent out we cannot make manual corrections.

If in any case an order has been shipped to an incorrect delivery address, the customer will be held accountable for re-delivery charges.

Shipping confirmation and tracking information is available via email as soon as your order is processed and shipped. If you require an expedited service, you are welcome to select click and collect at checkout (subject to inventory).

DELIVERY COSTS 

UK STANDARD DELIVERY	3-5 WORKING DAYS	FREE
EUROPE STANDARD DELIVERY	5-7 WORKING DAYS	£35
REST OF THE WORLD	5-10 WORKING DAYS	£35